Contact H3 Max AI

The fastest way to reach us is email: [email protected]. We usually reply within one to two business days.

What To Include

To help us sort things out quickly, please include:

• The email address you signed in with.
• For a generation problem: the time you ran it, the mode (text to video or image to video) and, if you can, the prompt.
• For a billing question: the order date and the plan or credit pack you bought.

Common Requests

• A generation failed or looks wrong — failed generations refund their credits automatically. If a finished clip is badly broken, tell us and we will review it.
• Billing, subscriptions and refunds — you can manage or cancel a subscription from your account settings; write to us for anything else.
• Privacy and data deletion — ask us to export or delete your account data, prompts, uploads or generated videos.
• Abuse or rights reports — if you believe content made here infringes your rights or breaks the law, send the link and a short explanation.

Support Tickets

Signed-in users can also open a support ticket from the help widget on the site, which lets you attach screenshots.